Provides support to the outside and inside sales team including administrative support and/or customer service. Serves as a support and liaison between sales personnel and customers.

ESSENTIAL DUTIES AND RESPONSIBILITIES

1.Provides accurate and timely support to the outside sales team, members of the inside sales team and/or to customers.

2.Serves as liaison between the sales organization and customers.

3. Handles incoming phone calls and e-mails from customers and provides requested information in a timely and efficient manner. Answers customer questions regarding topics such as pricing, availability, delivery, backorders, specifications, returns, credits and order placements. Promotes an effective working relationship with customers and may be contacted directly by customers requesting information.

4.Monitors scheduled shipping dates to ensure timely delivery and expedite, as needed.

5.Investigates customer complaints or concerns. Relays customer concerns to others on the sales team and assists in investigating the issue. Resolves issues within company guidelines. As needed, escalates larger concerns to more experienced sales team members for resolution.

6.Coordinates with other departments throughout the company on quotes, orders, returns and credits.

7.Maintains up-to-date vendor/source product catalogs, with current product and pricing information.

8.Maintains customer files and job files.

9.Enters orders into system and schedules delivery of products.

10.Remains current on customer preferences, changes in local codes and product developments by attending in-house meetings, vendor training or reading trade journals.

11.Understands and observes all safety procedures and practices in order to prevent injury to self or coworkers. Attends periodic safety meetings as required. May recommend changes to improve safety procedures.

12.Carries out other duties as required.

SUPERVISORY RESPONSIBILITIES

This job has no supervisory responsibilities.

MINIMUM REQUIREMENTS

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required.

High school diploma or GED and prior sales support or customer service experience preferred

COMPETENCIES

*Knowledge of company products

*Knowledge of company product pricing, discount and estimating formulas and guidelines

* Strong attention to detail

* Knowledge of basic math and measurement skills

* Good interpersonal and customer relations skills

* Good verbal and written communication skills

* Ability to work in a fast-paced environment with ongoing deadlines

* Ability to multi-task and prioritize

* Proficiency in Microsoft Office Suite

WORK ENVIRONMENT / PHYSICAL ACTIVITY

*Subject to both typical office environment and outside locations with temperature and weather variations.

* Must be able to lift and carry up to 25 pounds frequently and on occasion up to 80 pounds.

Builders FirstSource is an Equal Opportunity/Affirmative Action Employer

We are committed to equal employment opportunity and do not discriminate based upon race, religion (including religious dress and grooming practices), color, sex/gender (including pregnancy, childbirth, breastfeeding or related medical conditions), sex stereotype, gender identity/gender expression/transgender (including whether or not you are transitioning or have transitioned) and sexual orientation, national origin, ancestry, physical or mental disability, medical condition, genetic information/characteristics, marital status/registered domestic partner status, age (40 and above), sexual orientation, military or veteran status, and any other basis protected by federal, state or local law or ordinance or regulation.

In compliance with the ADA Amendments Act (ADAAA), if you have a disability and would like to request an accommodation in order to apply for a position with Builders FirstSource, please call (214)765-3990 or email:. Please do not send resumes to this email address - it is intended only to be used to request an accommodation in submitting an application for a job opening.

https://www.dol.gov/ofccp/regs/compliance/posters/ofccpost.htm

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