Communications Supervisor- Evening Availability Required
Hunter EMS
location: Bay Shore, NY
Department: Communications
Status: Regular Full-Time, Non-Exempt, Not Remote
Starting pay rate is $25/ hr. and up, based on years of experience
Job Description
BASIC FUNCTIONS:
The Communications Supervisor directly manages call center and dispatch, supporting all functions of the Communications Center. Supervisors provide oversight, direction, and assistance to communications staff so they can effectively and efficiently schedule and assign trips, and interact with crew members, transportation providers, and external partners.
Supports daily operations, offers guidance and assistance to staff, consistently monitors all systems including but not limited to internal and external communication, trip management, and handles escalations from members, agents, transportation providers, and partners. Escalates issues as needed to management.
REQUIREMENTS:
Education: College or equivalent preferred but not required
Experience: 2-4 years' experience in call center operations, and/or dispatch preferred. EMT certification preferred
Age: All Communications employees must be at least 18 years old
Hours: Flexing based on business needs, mainly evening hours
Skills, Knowledge, and Abilities:
Supervisors must be able to:
Physical Requirements:
While performing duties of this job, must be able to:
RESPONSIBILITIES:
Supervisory Duties:
Ensures staff adheres to all Company and Department Policies and procedures
MEASUREMENTS OF PERFORMANCE:
The Communications Supervisor will evaluate the performance contribution of the Dispatcher and Transportation Coordinators:
Global Medical Response and its family of companies are an Equal Opportunity Employer, which includes supporting veterans and providing for individuals with a disability.