At Ports America, the Corporate Solutions Analyst provides essential production support, conducts thorough problem analysis, defines effective solutions, and gathers user requirements for mission-critical systems. Serving as a crucial link between business users and the development team, the Analyst plays a pivotal role in shaping the future of systems while ensuring stability in existing platforms. The Corporate Solutions Analyst offers a unique blend of business analysis and technical system skills, providing exposure to a diverse range of projects.

Responsibilities:

• Independently handle support tickets and communicate cross functionally to provide appropriate solutions.
• Resolve customer issues across a variety of applications.
• Work hands on to troubleshoot and debug application issues.
• Serve as the primary point of contact for internal customers.
• Maintain a deep understanding of a large number of applications.
• Provide prompt and effective support to resolve in-house and third-party application-related issues and inquiries.
• Monitor and maintain functionality, the identification and resolution of performance issues.
• Close collaboration with IT teams for the implementation of updates and enhancements to boost application performance.
• Conduct periodic reviews of application usage to identify opportunities for optimization.
• Create and maintain comprehensive documentation for corporate applications, encompassing user guides and troubleshooting procedures.
• Conduct training sessions for internal users to enhance their understanding of application features and functionalities.
• Examine data related to application usage, performance, and user feedback to identify trends and areas for improvement.
• Collaborate with stakeholders to gather requirements for new features or modifications based on insightful data findings.
• Demonstrate effective communication skills by working closely with vendors for third-party applications to escalate and resolve issues and stay informed about updates and new features.
• Perform other duties as assigned.
• Travel: 20% Domestic

Minimum Qualifications:

• High School Diploma or GED
• 5+ years of experience working in an analyst or support role.
• Proven problem-solving abilities, with a focus on innovative solutions.
• Strong understanding of information technology concepts, processes, and systems.
• Understanding of relational database structures and concepts

Preferred Qualifications:

• Experience providing direct customer application support.
• Previous experience in software development project management.
• Knowledge and experience in change management processes.
• Collaborative mindset with the ability to work seamlessly with cross-functional teams.

• Strong focus on achieving project goals within specified timelines and constraints.
• The ability to communicate effectively, both verbally and written, catering to both a technical and non-technical audience.
• Proficiency in standard office software applications is essential for fulfilling the responsibilities effectively.
• Ability to review and diagnose Visual Basic and C# Code
• Ability to build reports within SQL Server and/or SAP Business Objects

NOTE: This job description is not intended to be all-inclusive. Employees may perform other related duties as needed to meet the ongoing needs of the organization.

Ports America is an Equal Opportunity Employer encouraging diversity in the workplace. All qualified applicants will receive consideration for employment without regard to race; color; religion; national origin; sex (including pregnancy); sexual orientation; gender identity and/or expression; age; disability; genetic information, citizenship status; military service obligations or any other category protected by applicable federal, state, or local law.

This role does not offer sponsorship for work authorization. External applicants must be eligible to work in the US.

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