Leading in a Complex World: A Dashboard for Managing Complexity
by Dr. Maynard Brusman - Dec, 2014
I’ve learned over the years that my most effective executive coaching leadership clients know the “why” of what they are passionate in achieving. They get excited in my office telling me inspiring stories of their hopes and struggles. They have a growth versus fixed mindset, and are optimistic and forward thinking. They live and work on the edge and flourish. One of my CEO executive coaching clients confided in me, that he...
Today's Tips for Soliciting Customer Feedback
by Alexandra Levit - Dec, 2014
If your customers aren’t telling you what you really need to hear, it might be your fault. When it comes to feedback, it’s about the “how” as much as the “what.” Collecting, managing, and leveraging customer feedback is an essential skill in today’s fast-based business world. Not only does customer input provide critical insights into improving your product or service, but it also goes a long way in maintaining customer...
Customer Service vs. Five Rules of Customer Engagement
by Connie Pheiff - Nov, 2014
Did you ever receive poor service when eating out at a restaurant? How was the situation handled? Did management apologize? How did management apologize? Were you satisfied? The greater question is would you go back to this restaurant? The new rules of customer satisfaction is more than customer service, it’s customer engagement. We can agree customer service is listening to your customer and knowing exactly what he or she...
Improve Your Impact; Improve Your Career
by Sara Canaday - Nov, 2014
Last month, I had the privilege of delivering a keynote speech to 500 incredibly talented professionals at Working Mother Media’s annual Multicultural Women’s National Conference in New York City. As I took the stage on the first morning and began to share my story, I was struck by the remarkable vibe in the room. These women (and a few brave men) weren’t just present; they were fully engaged. I was surrounded by current and e...
Part 1: Corporate Blind Spots: Is Your Brand Suffering?
by Sara Canaday - Nov, 2014
Just like our personal reputations have an enormous impact on the success of our careers, a company’s reputation ultimately determines its profitability. That concept has never been more critical than it is now in our always-online, über-connected world. Companies today are faced with a competitive playing field that has expanded exponentially. Consumers are no longer limited to product choices in their immediate areas or reg...
The Way You Talk Can Transform Your Team
by Beverly Jones - Nov, 2014
To help your team thrive, agree on some structure & communicate widely and often! When I want a quick sense of whether a team is working well, I take a look at how the members communicate. “Jenna” was an agency branch chief who wanted to help her 14 direct reports become more innovative and productive. Years ago her branch had been organized into cascading layers, with three deputy chiefs each managing two to four...
4 Steps for Extreme Feedback
by Steve Farber - Nov, 2014
It’s the oldest skill in the management texts: listen to your employees. Seek their input. But it’s not enough to ask for feedback; you have to be genuinely interested in the response—especially if you think you won’t like it. Those posing as leaders seek feedback because HR has ordered them to do it, not because they’re really interested. Extreme Leaders will not only use 360-degree assessments (which can be powerful tools...
What I Learned About Influence from Peter Drucker
by Marshall Goldsmith - Nov, 2014
“The great majority of people tend to focus downward. They are occupied with efforts rather than results. They worry over what the organization and their superiors ‘owe’ them and should do for them. And they are conscious above all of the authority they ‘should have.’ As a result they render themselves ineffectual.”—Peter Drucker You can make a positive difference, even when you do not have direct line authority. Here ar...
How to Be a Great Interviewer
by Terri Tierney Clark - Oct, 2014
Wouldn’t it be nice to finish interviewing a candidate and be able to say, “This is the one” or even “This isn’t the one!” But so often, we’re left somewhere in between. It’s worthwhile honing your interviewing skills to save your company the time and money that’s involved in making wrong talent decisions. The added benefit for you personally is that if you become a good interviewer, you will certainly become a better intervi...
Edge Walkers – Making Strategy Everyone’s Job
by Dr. Maynard Brusman - Oct, 2014
Come to the Edge “Come to the edge. We might fall. Come to the edge. It's too high! COME TO THE EDGE! And they came, And he pushed, And they flew.” - Christopher Logue I’ve learned over the years that my most effective executive coaching leadership clients know the “why” of what they are passionate in achieving. They get excited in my office telling me inspiring stories of their hopes and struggl...
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