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Two-Sided Answers by Nan S. Russell - Aug, 2009 The room was lovely, the bed inviting, the architecture interesting, and the philosophy appealing. That was my impression as we checked into a newly minted green-hotel in a resort town where we were eager to spend time relaxing. But when we checked out, lovely wasn't on my mind. Protective glass on the combined soaking tub/shower looked terrific, but giving a child a bath was impossible; oversized ultra-modern faucets made ... |
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Toxic Bosses: What to Do and How Not to Be One by David Lee - Aug, 2009 In this article, we discuss: 1) How to minimize the impact of a toxic boss. 2) How to help a toxic—or counterproductive—boss. 3) How to make sure you’re not one of them. In today’s email, I received “An Antidote for Toxic Bosses” from BNet Insight. The author describes 4 things you can do to mitigate the emotional strain of working for a toxic boss. If You Have a Toxic Boss On Your Management Team... If you’v... |
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Are You an Energizer or a De-Energizer? by David Lee - Aug, 2009 I just did a program last week for an organization on “The Energizer Effect” and wanted to share with you a few of the major take aways. This information is especially critical if your organization is involved in work that is innately stressful and emotionally demanding, like: - health care - sales - customer service (especially call center) It’s also extremely important right now in history, given the challenging ... |
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Is Appreciation a Bad Thing? by David Lee - Aug, 2009 At a supervisory skills seminar I gave a while back, a participant who was a new supervisor told the group he realized that he was thanking his people too much and that this was diminishing his credibility. "You mean showing appreciation is a BAD thing?" I was curious about how he "knew" it was diminishing his credibility, and asked him if it was a theory he had or if his employees actually told him this. Neither wa... |
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Manager Mindfulness And Employee Morale by David Lee - Aug, 2009 Are you including mindfulness in your own personal management development program? Just the other day, an employee shared with me a story about something her manager did that reminded me of the importance of cultivating mindfulness if you’re a manager. I’ll tell you about it shortly, but first, let’s look at what mindfulness is, and why it’s so important. Mindfulness, Emotional Intelligence, Employee Motivation, Engageme... |
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Misunderstanding Employee Motivation by David Lee - Aug, 2009 When it comes to employee motivation, do you sell your people short—i.e. do you try to motivate them using the wrong things? For instance, do you continue to think the ticket to motivating employees is throwing more money or benefits at them? Do you worry that you won’t be to retain and engage your best employees because you are not able to pay as much—or more—than your competitors? If you answered “Yes” to these ques... |
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Prime Your People for Greatness by David Lee - Aug, 2009 In these challenging times, it’s more important than ever for your employees to access their “Warrior Spirit”—the term Southwest Airlines uses to capture the optimistic, can do nature they seek to cultivate. One of the ways companies like Southwest Airlines bring out the best in their workforce is by utilizing the power of priming. Through the application of priming, you can increase the odds that your workforce will: ... |
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Smart Manager Blows It! by David Lee - Aug, 2009 I just had an experience that reminded me of how often even really brilliant managers neglect to use the "secret weapon" of the best managers and best employers. It’s the practice that perhaps more than anything spurs employees on to work harder. So what is the practice that leads to a more motivated, committed, engaged workforce? Expressing appreciation and gratitude. Oh, BTW, lack of appreciation was cited by the D... |
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Want Employees To Care More? by David Lee - Aug, 2009 .... Then make sure you're showing them YOU care.... When you show your employees you care, they pay you back by: - caring about helping you and your organization succeed - wanting to go the extra mile - giving great service (i.e. caring about their customers) - wanting to make the greatest contribution they can - telling their friends about what a great place they work at Here’s what Marcus Buckingham, former co... |
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Want High Employee Morale? Here Are Six by David Lee - Aug, 2009 Obviously, keeping employee morale up is both critical and challenging during difficult times. Companies who do a great job at this (like Southwest Airlines) do certain things that other companies don't. Based on years of research on companies who do a good job--and those who don't--here are 6 guiding principles I've found useful. “High morale doesn’t come from goodies, gimmicks, or gala events” – Excellent benefits, “moral... |
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