Communication Strategies for Uncertain Times
by Liz Bywater, PhD - Feb, 2009
Like millions of Americans - perhaps like you - I sat in front of the television on January 22nd, watching the inauguration of the 44th President of the United States. I listened with rapt attention to the speech of the new Commander in Chief, eagerly awaiting words of strength, direction, and hope. While the President's stage was grand and his audience vast, his task was that of every leader facing uncertain times - to co...
How Do You Handle Complaints? I Thought So...
by Alice Adams - Jan, 2009
I don’t care how long you’ve been in the business or what a nice person you are. It doesn’t matter. Human nature causes all of us to have a problem when someone complains about us – what we didn’t do correctly…or what we did do that they didn’t like. So how do we handle these nasty intruders into our otherwise perfect, professional worlds? Cock-eyed optimists and some self-help gurus would say, “Look at every complaint a...
The Best Way to Communicate in the Workplace
by Lindsey Pollak - Jan, 2009
Today's wireless world offers an endless array communication choices, giving businesses and individuals a myriad of efficient options to keep in touch with the rest of the world. But in many cases, the proliferation of choices has also blurred the rules of professional protocol. The way you choose to communicate at work has now become as important as what you say when you communicate. Check out this scenario: Kylie...
There’s Nothing Soft About Soft Skills
by Kathy Bornheimer - Jan, 2009
The term soft skills has been around for decades. This concept is now being increasingly highlighted in many professional development or business articles in the past few years. What does this term or concept actually mean? I have always substituted the phrase soft skills with the paradigm of effective interpersonal communications skills. Yes, there are more words; but these words better describe what’s involved in this ski...
Class is Earned and Learned
by Valerie Sokolosky - Jan, 2009
People notice more about you than you might think. One of my favorite clients shared, recently, that she was so appreciative of having a boss who walked his talk and was a leader everyone respected and enjoyed working for. “It’s the little things people notice and appreciate about him,” she explained. That conversation led me to think about some of the “little things” we can all do that reflect professionalism. Here are...
Carve Your Success Key
by Nan S. Russell - Jan, 2009
I had just finished commenting to my husband how much I liked the use of copper in the Parade of Homes' kitchen we were touring, when I overheard another woman telling her husband how much she disliked the look. It made me laugh. It's funny how we see things differently. Work is like that too. It's fraught with differences of opinion. One of the more confusing areas can involve your performance. Early in my career, my boss...
Business Owners, Don’t Just Survive In Today’s Economy, THRIVE!
by Bernadette Boas - Jan, 2009
Over the past few months, especially few weeks, everyone from politicians, bankers, the Fed, and your neighbor are spewing advice regarding the state of the economy, your stock portfolios, and your own wallets. Sell, stick it out, pull it out, stuff your mattress, and more. I often feel compelled to do the same, the difference however is, it comes with a bit of tough love. No one can or will deny that the evaporating stock...
Organizational Changes Can Offer Great Opportunities for Advancement
by Liz Handlin - Jan, 2009
Practically every time I turn on the news these days I hear about how “bad” the economy is. I am not sure if the economy is officially “bad” unless you are in the mortgage business but it is most certainly a time of change. There have been lots of notable mergers and acquisitions recently which are good for my business because as soon as employees get a whiff of major changes in management they hurry to update their resumes. K...
Catching People at Their Best
by Rebecca Ryan - Jan, 2009
I once got a lovely email from one of my staff members. Her son was sick, and she chose to work from home so that she could look after him. In her email, she thanked me for 'birthing' NGC and making it the kind of place where people can do their work from anywhere. Felt good. Really good. When I saw her that morning, I acknowledged receiving her note. She said, "You thank us all the time, and it occured to me that you prob...
They Asked if They Could Have 5 Minutes...
by Rebecca Ryan - Jan, 2009
It seemed nonchalant. One of the YPs in the audience came up to me after my presentation and asked, "Could we just have a couple minutes of your time? We'd like to talk to you about something." It had that cryptic, keep-this-on-the-DL tone to it. I was intrigued. We sat down. There were six of them, elbows on the table, learning in like the eager, committed YPs they are. Then it started. "In the last two years, half...
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