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  Is Appreciation a Bad Thing?
by David Lee - Aug, 2009
At a supervisory skills seminar I gave a while back, a participant who was a new supervisor told the group he realized that he was thanking his people too much and that this was diminishing his credibility. "You mean showing appreciation is a BAD thing?" I was curious about how he "knew" it was diminishing his credibility, and asked him if it was a theory he had or if his employees actually told him this. Neither wa...
  Manager Mindfulness And Employee Morale
by David Lee - Aug, 2009
Are you including mindfulness in your own personal management development program? Just the other day, an employee shared with me a story about something her manager did that reminded me of the importance of cultivating mindfulness if you’re a manager. I’ll tell you about it shortly, but first, let’s look at what mindfulness is, and why it’s so important. Mindfulness, Emotional Intelligence, Employee Motivation, Engageme...
  Misunderstanding Employee Motivation
by David Lee - Aug, 2009
When it comes to employee motivation, do you sell your people short—i.e. do you try to motivate them using the wrong things? For instance, do you continue to think the ticket to motivating employees is throwing more money or benefits at them? Do you worry that you won’t be to retain and engage your best employees because you are not able to pay as much—or more—than your competitors? If you answered “Yes” to these ques...
  Prime Your People for Greatness
by David Lee - Aug, 2009
In these challenging times, it’s more important than ever for your employees to access their “Warrior Spirit”—the term Southwest Airlines uses to capture the optimistic, can do nature they seek to cultivate. One of the ways companies like Southwest Airlines bring out the best in their workforce is by utilizing the power of priming. Through the application of priming, you can increase the odds that your workforce will:...
  Smart Manager Blows It!
by David Lee - Aug, 2009
I just had an experience that reminded me of how often even really brilliant managers neglect to use the "secret weapon" of the best managers and best employers. It’s the practice that perhaps more than anything spurs employees on to work harder. So what is the practice that leads to a more motivated, committed, engaged workforce? Expressing appreciation and gratitude. Oh, BTW, lack of appreciation was cited by the D...
  Want Employees To Care More?
by David Lee - Aug, 2009
.... Then make sure you're showing them YOU care.... When you show your employees you care, they pay you back by: - caring about helping you and your organization succeed - wanting to go the extra mile - giving great service (i.e. caring about their customers) - wanting to make the greatest contribution they can - telling their friends about what a great place they work at Here’s what Marcus Buckingham, former co...
  Want High Employee Morale? Here Are Six
by David Lee - Aug, 2009
Obviously, keeping employee morale up is both critical and challenging during difficult times. Companies who do a great job at this (like Southwest Airlines) do certain things that other companies don't. Based on years of research on companies who do a good job--and those who don't--here are 6 guiding principles I've found useful. “High morale doesn’t come from goodies, gimmicks, or gala events” – Excellent benefits, “moral...
  Want Higher Morale and Better Teamwork?
by David Lee - Aug, 2009
Last week I was reminded of a simple practice we can all engage in that can make a HUGE difference in our ability to influence whether those we work with: - Have high morale. - Are easy to work. - Want to help us. - Treat others well. - Want to work well with their teammates. - Think about others, rather than just their own well-being. Whether you are a supervisor or an individual contributor in your company, you ca...
  What Are You Communicating To Your Employees? Can They Tell The Truth Without Fear?
by Yvonne Brown - Jun, 2009
I love my work. I love teaching others, watching as they connect the dots and surmize how smart they already are about the topic. So it was a revelation for me at a recent seminar when, while teaching how to tell the truth without fear, I learned that for some employees this is simply not possible. Telling the truth without fear I am always interested in the attendees response to the question "can you tell the truth wi...
  Understanding the Foundations of Supervision
by Mary G. White - Jun, 2009
It's impossible to underestimate just how important it is for managers to have a solid understanding of the nature of management. Whether you've been working as a supervisor for a while or if you're relatively new to having managerial responsibilities, it's essential to step back and look at what the foundations of supervision really are. Functions of Management There is a big difference between working as a line level em...
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