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  Is It Important to Deal With Problem Employee Behaviors Promptly?
by Mary G. White - Aug, 2015
When employees are exhibiting negative behaviors in the workplace, it is important for supervisors to address the problems effectively and promptly. While no manager looks forward to having to have this type of difficult conversation with an employee, communication with employees about negative behaviors when they occur is an important part of every management job. Don’t Delay Dealing With Problem Behaviors Don’t put off...
 
  Service Excellence – Why Experience Goes Wrong
by Barbara Giamanco - Jul, 2015
Service excellence is something that I expect from the companies taking my money for the product or service I purchase from them. Yet, I think of countless interactions with vendors recently that cause me to wonder why companies have such difficulty getting it right.Excellent concept At its core, the importance of delivering service excellence is fairly straightforward and easy to understand. Even easier is the clear financ...
 
  Leadership, Then and Now
by Sara Canaday - Jun, 2015
I have been privileged to coach some amazing professionals over the last few years, and I am always humbled by their capacity to adapt and master new leadership approaches. Throughout our discussions, I am reminded that effective leadership strategies have evolved significantly since I was an Operations Executive 13 years ago. Financial success still remains the ultimate goal, but the best path to get there has changed. Th...
 
  Time to Get Noticed
by Connie Pheiff - Jan, 2015
It’s 2015 and many are still counting down, still creating their list of resolutions or have already dropped the ball. I’m here to give you some guidance to make 2015 the year you finally get rewarded for making a difference in people’s lives. #1 Know Your Customer Needs Your sustainable competitive advantage is your ability to determine what your customers needs are, create quality programs, or perform quality keynotes t...
 
  How to Write an Executive Resume Part One: The Importance of Targeting
by Louise Fletcher - Dec, 2014
This is the first in a series of posts teaching you exactly how to write an executive resume. I’m Louise Fletcher and I run Blue Sky Resumes, one of the world’s leading executive resume writing services. I’ve been writing executive resumes for over 13 years, and previously I worked as an HR executive for a number of international companies. This means my advice is based on my real-world hiring experience and on the strategies...
 
  Executive Presence: Leading with Intention, Connection and Inspiration
by Dr. Maynard Brusman - Oct, 2014
Whether you call it charisma, confidence or compelling leadership, executive presence is the new corporate “it” factor. We’re talking about more than making a great first impression. Presence is multifaceted, builds over time, and is reflected in everything you say, feel and do. In today’s competitive business environment, executive presence can make or break your ability to influence others during periods of uncertainty...
 
  How to Handle Multiple Job Offers as an Executive
by Lisa Rangel - Oct, 2014
It’s an executive’s dream come true! You’ve got multiple job offers on the table with some really great companies! There’s only one problem. Now you have to actually choose which job to take. This can lead to a flurry of questions and self-doubt. Will I make the right decision? Should I just go for the highest salary? What if I make a mistake? Use our guide below to help you handle multiple job offers and how to choose t...
 
  How to Recognize Deceptive Interviewers
by Georgia Adamson - Jan, 2013
Have you ever had an interview that turned out later to be deceptive in one or more ways? Quite possibly, although I like to think that most interviewers do not deliberately deceive applicants. However, I have had clients who took a job before they discovered it had been misrepresented in the interview. That can be not only a frustrating experience but a costly one, particularly if you pass up other opportunities and accep...
 
  Executives: Highlighting Accomplishments in Your Resume a Must!
by Louise Garver - Jan, 2013
It’s that time of year when smart executives take a look at their resumes to update. What has changed over the last year? New email address? Changed jobs? Successfully completed new projects? Overcame challenging business issues? Whatever the circumstances, your resume needs to be refreshed at least once a year. What’s one of the biggest changes a resume should display when refreshed? New accomplishments—your success s...
 
  Don’t give your all-star employee a reason to become a free agent
by Stacy Kelly - Jan, 2013
Retention of quality employees is critical to the success of an organization, not only for top notch service to be delivered to customers, but for the bottom line return to the business owners and shareholders. Recruiting and training new employees can be the most costly aspect of running a business. So when the phone rings, and someone like me is on the other line, how do you “recruiter proof” your All-Stars? Well, here a...
 
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